FAQs

How It Works

  • We're a curated discovery platform for beautifully designed things. We curate and list specific products we genuinely love. When you purchase through our links, we earn a commission, at no extra cost to you.

  • Browse our curated collections, click on anything you like, and you'll be directed to the brand's own website to complete your purchase. We do not sell ourselves, we connect you with brands, and they handle the transaction as they would any normal order.

  • Each brand handles its own checkout, so you’ll need to complete separate purchases if you’re buying from different brands. The upside? You’re shopping directly with each maker, getting their full range, dedicated service and yes, the joy of receiving multiple beautiful packages.

  • Because we feature brands from a multitude of countries and currencies, we have chosen Euros as our base currency for our platform.

    Since exchange rates fluctuate daily, the price you see on our site may differ slightly from the final price on the brand's website. We recommend checking the exact price on the brand's site before purchasing.

  • The prices on our Bazaar are exactly the same as on the brands’ own websites. Brands pay us a commission from their margin, so it never affects what you pay or what we choose to feature.

  • You might be out of luck for now. Products are sold directly by the brands, so stock levels update on their websites. We do our best to keep our Bazaar in sync and update items as soon as they’re back. Save it to your Wishlist and you’ll be the first to know when it’s back in stock.

Our Relationship With Brands & Makers

  • We handpick every brand and product ourselves; from indie makers to established names doing something special.

    We don’t use big affiliate networks or automatic feeds. Every partnership on our Bazaar is bespoke and personal, we reach out directly to each brand and maker, hand-pick the products, and connect through our own affiliate setup. It’s slow, but it keeps the curation genuine.

  • No. We don’t charge any listing fees only a commission on sales made through our links. The idea was to create a model that’s completely risk-free for brands and makers, and fair for everyone involved.

  • No, we don't. Products appear on our site solely because we love them and think you will too. While we do work with affiliate programmes to earn commission on sales, our brands cannot pay for placement, preferential positioning, or guaranteed features. Our reputation depends entirely on your trust in our taste.

  • Our commission is 20% commission on confirmed sales, excluding shipping and taxes. All brands have the same deal, it keeps things fair, the lights on, and the curation flowing.

  • Most of what we feature comes from our own deep dives and shopping obsessions, but we’re always open to discovering new gems that fit our world. If you think your brand belongs here and already have a shop running on Shopify or Woo, send us an email. We can’t reply to everyone, but we do look at everything.

  • We’re always open to creative collaborations with brands that fit our universe. That said, we won’t push products on demand, we want to think of ourselves as curators, not influencers.

    If you have an idea that feels like a natural fit and would resonate with our audience, we’d love to hear from you via email.

Shipping, Refunds And Other Bits

  • It depends on the brand, its location, and yours. Each brand sets its own shipping rates not us. You’ll see the exact cost at checkout on the brand’s website before completing your purchase.

  • It depends on the brand and product you purchased. The estimated lead time is clearly displayed on each product page on our Bazaar. Some items are ready to ship, others will take their sweet time as they’re made to order. Make sure to check the brand’s own website for up-to-date details. Once your order ships, the brand will send you a confirmation and tracking information directly.

  • Contact the brand immediately with photos of the damage or incorrect item. They'll sort out a replacement or refund, most brands are excellent about resolving these issues quickly since they want you to be happy.

  • Contact the brand's customer service directly – they'll have all the details about your order and can investigate delays or shipping issues. You'll find their contact information in your order confirmation email or on their website.

  • It depends on the product, the brand, and its own policy. Each brand handles returns and exchanges directly according to their terms. If you have an item you currently wish to return or exchange, get in touch with them directly, they’ll be more than happy to help.

  • This varies depending on the item or brand. Some offer free returns with a prepaid label, others ask customers to cover return shipping costs. Pro tip: Check the brand's return policy before purchasing if return shipping costs are a concern for you.

Account & Technical

  • You don’t need an account to browse our bazaar. But if you’d like to save and share your delicious wishlists, creating one is the way to go.

  • Yes, you can! Simply save your favourite products to your wishlist by clicking the heart icon. To save and share your list, you’ll need to create a customer account with us and sign up to our newsletter by default. Your wishlist can be accessed anytime, anywhere.

  • Absolutely. When you click through to a brand's website, you're shopping directly with them using their secure checkout. We don't see or store your payment information, customer data or even order detail. Your purchases are protected by the same security measures as if you'd found the brand yourself. We take data protection seriously and only collect the minimal information needed to provide you with a personalised browsing experience.

  • If you’d like to delete your customer account, please contact us via email. Once we confirm your request, your account and any related data (like wishlist information) will be permanently removed.